SUPPORT

Self-employment

• Do I have to register a business?
• Where do I apply for a trade licence?
• Which trade licence do I need?
• What is the small business regulation?

Insurance

• What happens after damage?
• Who is liable for damage?
• When does the insurance cover begin?
• What types of vehicles are insured?
• How high is the excess with ONLOGIST?
• I would like to insure myself. What insurance do I need?

Costs and Billing

• How do I invoice my orders?
• Do I have to pay for refuelling myself?
• What fees are incurred?
• Does factoring cost me anything?
• Can I submit petrol receipts retrospectively?

Technical Questions

• Why is the app not compatible on my device?
• Why can't I upload my trade licence?
• What should I do if I cannot identify myself via IDnow?
• Why can't I upload pictures?
• Do I have to register with Zendesk?
• How can I add a trailer to my profile?

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Contact

• How can I contact ONLOGIST?